In the presence of a client-end consumer the right of withdrawal is exercised in accordance with articles. 52 et seq of Legislative Decree no. 21/2014.

To exercise this right, the customer within 14 working days of receipt of the goods, to ARREDinITALY must send a notice by registered letter with return receipt requested advance by e-mail at servizioclienti@arredinitaly.com declaring that wish to avail themselves of the right of withdrawal and indicating the order number, invoice number, code and quantity of the items, if the withdrawal is partial (only in case of purchase of several articles) or total and bank details for the refund transfer (CODE IBAN of the invoice).
The goods must be returned intact in its original packaging sealed properly, complete in all its parts (including packaging, internal protection, external protection, wooden pallets and any documentation and accessories: manuals, installation equipment, etc.) To ARREDinITALY by courier commissioned by the customer, and within 14 days of the date of communication of intention to terminate the contract.
The shipping costs for returning the goods are borne by the customer.
ARREDinITALY, after verifying the integrity of the goods, will proceed within 14 days of return to the return of the value of the product / s only deducting the amount of shipping charges, additional services and any cash expenses incurred to deliver the goods at the customer and indicated in the invoice.
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product (eg. seats or table tops).
Shipping for returning the material, up to the certification of receipt in our warehouse is under the complete responsibility of the Customer.
In case of damage to the goods during transport back, ARREDinITALY will inform the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case the product will be made available to the customer for its restitution and simultaneously cancel the request for withdrawal and therefore the reimbursement.
ARREDinITALY not respond in any way for damage or theft / loss of goods returned with shipments not insured by the customer.
Upon his arrival at the warehouse, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging is ruined too, ARREDinITALY will deduct from the refund due to the expenses incurred for the restoration of the same.
The right of withdrawal is lost for lack of the essential integrity of the property, where ARREDinITALY finds:
  • not diligent use of the good that has compromised the integrity or use of any supplies;
  • the lack of external and / or internal packaging;
  • the absence of integral elements of the product (accessories, screws, etc ...);
  • the product is damaged for causes other than its transport.
In case of forfeiture of the right to withdraw the goods remain at the headquarters of ARREDinITALY available to the customer to be picked up at his charge.
The right of withdrawal, as indicated in Articles 59 of Legislative Decree 21/2014, there is exercisable in the case of purchases of "... goods made to measure or clearly personalized" and then in the case of purchases of customized products according to indications of colors, fabrics or measures required by the customer. For the type of products handled by ARREDinITALY, mainly custom, made to order and on the basis of the indications given by the buyer when ordering, this right does not apply to most of the items in the catalog. For more information about it you should contact our customer service at number 0434/1706334 or e-mail servizioclienti@arredinitaly.com, before the purchase.
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